At Little Snow Flakes Ltd, we are committed to providing high-quality pet products. If you are not fully satisfied with your purchase, we offer a straightforward return process, subject to the terms outlined below.
1. Introduction
We want to ensure that our customers are happy with their purchases. If you are not satisfied, our return policy provides you with clear steps to follow to initiate a return or exchange.
2. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be unused and in unopened condition.
- The return request must be made within 10 days of receiving the goods.
- Proof of purchase, such as an invoice or order confirmation, must be provided.
3. Non-returnable Items
Certain products are not eligible for return. These include, but are not limited to:
- Products that have expired.
- Expirable products (e.g., pet food) must be returned at least 90 days before their expiration date. Returns of such items will not be accepted if the expiration date has passed. Little Snow Flakes reserve the right to refuse return of the products.
- Items marked as non-returnable at the time of purchase.
- Products that have been opened, used, or damaged after delivery.
4. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team to request a return authorization.
- Once we receive your request, we will provide return instructions and a return authorization.
5. Return Shipping Costs
Unless the return is due to an error on our part (e.g., defective or incorrect items), the customer will be responsible for the return shipping costs. We also offer the option for product collection via one of our delivery vehicles for your convenience.
6. Refunds and Exchanges
Once the returned product is received and verified, we will process your refund or exchange as follows:
- Refunds will be issued as a credit note to your account.
- Exchanges will be processed as soon as the returned item is received, and the replacement will be shipped according to our standard policies.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 3 days of receiving the item. We will arrange a return or exchange at no additional cost to you.
8. Restocking Fees
In some instances, a restocking fee of up to 15% may apply, especially in cases of change of mind or ordering errors. This fee will be deducted from the refund amount.
9. Final Sale
Items marked as “final sale” or “clearance” are non-returnable and non-exchangeable. These products will be clearly labelled on the website.
10. Amendments to Return Policy
Little Snow Flakes Ltd. reserves the right to amend this return policy at any time. Any changes will be communicated via the website or by email.
11. Contact Information
If you have any questions or need assistance with the return process, please don’t hesitate to contact us:
Email: info@little-snow-flakes.com